It is our great honor that you choose our dresses for your special occasion. Your satisfaction is the most important thing we continuously pursue. If regrettably you find our dresses have the following issues that could not meet your requirements, you have the rights to return the dress to get a refund.
1) Defective, damaged or miss shipped items.
2) Size differs from Client's order information or Ybridal's Size Chart.
3) Color mismatched issue.
Please note that we could not accept your return request if the dress issues are caused by yourself, such as wrong size provided or wrong color selected. Slightly color differences arising from different setup of different computers are acceptable and would not be regarded as color mismatched issue. Please also kindly allow small measurement differences caused by different measuring way.
Please follow the procedures below to return your dress and get your refund.
1) Contact our customer service immediately to notify the issues you find. The time should be within 7 days once you receive it. As we have staff perform quality check before each dress delivery, for the issues you mention, we need you provide evidence to prove, for example, you may need to provide photos to show the wrong size or quality issue.
2) Once we confirm the issue and accept your return request, we will give you the returning mailing address. Please note that any dress return without notifying us will not be refunded.
3) It is required that the dresses should be returned to us within 30 days after we accept your return request. We could not refund you unless we receive the dress within 30 days.
4) For the return without reasonable supporting reasons, at least 30% restocking fee will be charged to you. Shipping cost are not refundable.