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Please feel free to contact us if you have any question.
Shipping Information for Tailor-Made Dresses
Whether you choose a standard size or give us your custom measurements, all our dresses are personally tailored for you from scratch. Because of this, shipping time and our return policy are different for these special items.
Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.
It will take 10-15 working days to tailor your dresses by professional dressmaker. Shipping time ranges from 5-10 working days - USPS Express (USA only) and DHL/FedEX/UPS (USA and worldwide). The exact shipping time varies according to the country you live in and the shipping method you choose. We will email you a shipping notice with a tracking number after we dispatch your parcel.
It will take 25-30 working days to tailor your dresses by professional dressmaker. Again shipping time ranges from 5-10 working days - USPS Express (USA only) and DHL/FedEX/UPS (USA and worldwide). The exact shipping time varies according to the country you live in and the shipping method you choose. We will email you a shipping notice with a tracking number after we dispatch your parcel.
All dresses ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your dress is a one-off tailor made for your special day, orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. Orders cannot be cancelled after 3 business days. Thanks for your understanding.
It is our great honor that you choose our dresses for your special occasion. Your satisfaction is the most important thing we continuously pursue. If regrettably you find our dresses have the following issues that could not meet your requirements, you have the rights to return the dress to get a refund.
1) Defective, damaged or miss shipped items.
2) Size differs from Client's order information or Ybridal's Size Chart.
3) Color mismatched issue.
Please note that we could not accept your return request if the dress issues are caused by yourself, such as wrong size provided or wrong color selected. Slightly color differences arising from different setup of different computers are acceptable and would not be regarded as color mismatched issue. Please also kindly allow small measurement differences caused by different measuring way.
Please follow the procedures below to return your dress and get your refund.
1) Contact our customer service immediately to notify the issues you find. The time should be within 7 days once you receive it. As we have staff perform quality check before each dress delivery, for the issues you mention, we need you provide evidence to prove, for example, you may need to provide photos to show the wrong size or quality issue.
2) Once we confirm the issue and accept your return request, we will give you the returning mailing address. Please note that any dress return without notifying us will not be refunded.
3) It is required that the dresses should be returned to us within 30 days after we accept your return request. We could not refund you unless we receive the dress within 30 days.
4) For the return without reasonable supporting reasons, at least 30% restocking fee will be charged to you. Shipping cost are not refundable.
We are a legal China-based online company. We own the brand of Ybridal, selling wedding dresses, occasion dresses, mother of brides dresses, flower girl dresses and wedding accessories with good qualities at favorable prices. We start our business since 2009 and we are evaluated as one of the best creditworthy company by Paypal. We have a group of professional dressmakers and they have made thousands of beautiful dresses for oversea customers. We aim to provide custom-made services and high-quality fashion products for women all over the world.
Based in China – the largest garment manufacturing country – and distributing our products only through our web store enable us to offer you the same quality dresses and apparels at 40-80% off their retail prices. We cooperate directly with the most experienced dress manufacturers in China and pass the unbelievable savings to you. We inspect every single dress stringently before we dispatch it to you and guarantee its quality to ensure 100% customer satisfaction.